{"id":16455,"date":"2023-10-08T11:52:48","date_gmt":"2023-10-08T06:22:48","guid":{"rendered":"https:\/\/induslandlogistics.com\/careers\/?post_type=job_listing&#038;p=16455"},"modified":"2024-12-17T14:18:35","modified_gmt":"2024-12-17T08:48:35","slug":"online-customer-specialist","status":"publish","type":"job_listing","link":"https:\/\/induslandlogistics.com\/careers\/job\/online-customer-specialist\/","title":{"rendered":"Online Customer Specialist"},"content":{"rendered":"<p><strong>Summary:<\/strong><\/p>\n<p>The Online Customer Specialist is responsible for providing customer service to customers who contact the company through the company&#8217;s website or social media channels. This includes answering questions, resolving problems, and providing support. The Online Customer Specialist must be able to communicate effectively in writing and have a strong understanding of the company&#8217;s products and services.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Answer customer questions through the company&#8217;s website or social media channels<\/li>\n<li>Resolve customer problems<\/li>\n<li>Provide support to customers<\/li>\n<li>Stay up-to-date on the company&#8217;s products and services<\/li>\n<li>Escalate customer issues to the appropriate team as needed<\/li>\n<li>Track customer satisfaction and make recommendations for improvement<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>High school diploma or equivalent<\/li>\n<li>1+ years of experience in customer service or a related field<\/li>\n<li>Excellent written and verbal communication skills<\/li>\n<li>Strong understanding of the company&#8217;s products and services<\/li>\n<li>Ability to work independently and as part of a team<\/li>\n<li>Proficient in Microsoft Office Suite<\/li>\n<li>Experience with a CRM system is a plus<\/li>\n<\/ul>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Dubai","_application":"info@induslandlogistics.com","_company_name":"indusland logistics","_company_website":"https:\/\/induslandlogistics.com\/","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[22],"job-types":[2],"class_list":["post-16455","job_listing","type-job_listing","status-publish","hentry","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/job-listings\/16455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/media?parent=16455"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/job-categories?post=16455"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/induslandlogistics.com\/careers\/wp-json\/wp\/v2\/job-types?post=16455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}