Summary:

The Online Customer Specialist is responsible for providing customer service to customers who contact the company through the company’s website or social media channels. This includes answering questions, resolving problems, and providing support. The Online Customer Specialist must be able to communicate effectively in writing and have a strong understanding of the company’s products and services.

Responsibilities:

• Answer customer questions through the company’s website or social media channels
• Resolve customer problems
• Provide support to customers
• Stay up-to-date on the company’s products and services
• Escalate customer issues to the appropriate team as needed
• Track customer satisfaction and make recommendations for improvement

Qualifications:

• High school diploma or equivalent
• 1+ years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Strong understanding of the company’s products and services
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Experience with a CRM system is a plus