indusland logistics
Summary:
The Consumer Engagement Specialist is responsible for providing excellent customer service to our customers. This includes answering customer questions, resolving customer issues, and providing customer support. The Consumer Engagement Specialist must have a strong understanding of our products and services, and be able to effectively communicate with customers.
Responsibilities:
- Answer customer questions and resolve customer issues
- Provide customer support via phone, email, and chat
- Escalate customer issues to management as needed
- Stay up-to-date on our products and services
- Develop and implement customer engagement strategies
- Track and measure customer satisfaction
Qualifications:
- Bachelor’s degree in business administration or a related field
- 2+ years of experience in customer service
- Strong understanding of our products and services
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Experience with customer relationship management (CRM) software
